I have not worked in any large organization, still I offer an unbiased opinion.

Every business goes on reputation which is different from character. The founder CEOs really have very good visions which become secondary. But the one way “Order” communication has complicated the organizational problems. How?

The face value of the senior “Order” becomes an excuse and gives the employee “benefit of doubt” so that he can prove that the order has been obeyed without giving the outcome desired by the end user-”Customer”. Hierarchy aggravates the problem. This lack of interaction in employee is a natural tendency as he may want “home culture” in his corporate environment-or his colleague had taken an advantage (not realizing if ha has himself unknowingly) etc.

Every service is time bound package-we need to invent a calculus which would soften the rigid graphs and have a trend torch which will show the way with different cadres in different colors. Often customer feedback is the only key to narrowing and focus of the trend torch-we have to come out of good and bad-to good and learn-implement-follow equation. The employee will himself realize where he has to go to keep it more focussed and competitively upwards.

We have to remember that only true formula is=A simple equation.